(CEO Janne Repo's reference states the formal employment period as 2 Dec 2019 – 15 Jan 2024; Esa's actual last day was February 2024, after which he started at Ray Browser.)
XReach
Manual & automated testing of Softability's flagship product XReach, a WebRTC-based remote-support platform for technical assistance tailored to the client's needs: a technician calls an expert on a mobile device; the expert assists via annotated images, chat, audio and video.
Worked as part of the development team using Azure DevOps, JMeter and Robot Framework.
Web client on VUE; mobile apps on Xamarin.
Exploratory, regression and smoke testing on iPhones, Android phones, and RealWear Smart Glasses — plus UWP and browsers (Chrome + Firefox).
Conducted product demos of XReach — remote and in-person — layering smart glasses + Android + iPhone + macOS browser together, and monitored the usability issues people hit live, feeding them straight back to the backlog.
Owned tickets in Azure DevOps — updating and closing them (including ones silently fixed in passing) and chasing open issues; acted as backlog maintainer.
Wrote documentation and onboarding documentation.
Verified the app against specifications and flagged UX/UI issues where the workflow stopped being user-friendly. International team, office and remote.